Educational Programs and Resources

Cultural Diversity & Health Literacy Courses at the Center for Learning and Innovation
  • Cultural Diversity: Enhancing Patient-Centered Care
    Diversity is the mosaic of people who bring a variety of backgrounds, styles, perspectives, values and beliefs as assets to the groups and organizations with which they interact. Inclusion is an environment where each person feels, welcomed, respected, supported and valued as a team member. Join us to learn how Diversity and Inclusion are important to patients, families, communities and employees of the North Shore-LIJ Health System.
  • Health Literacy: Enhancing Patient-Centered Care
    Health literacy is defined as the ability to read, understand, and act on health information. Millions of Americans have difficulty understanding health information and services needed to make health care decisions. Clear communication can enhance health outcomes by ensuring that information is delivered in an easy-to-understand, actionable and culturally-relevant way. Join us to learn how to enhance written and oral communication and how to create and choose patient-friendly written education materials.

Quality Interactions ®
Quality Interactions® is an E-learning program that provides case-based instruction on cross-cultural communication and care. This one-hour interactive program available to North Shore-LIJ physicians, nurses and case managers, will assist the learner in developing their knowledge and skills while enhancing effective communication with diverse populations. Continuing Education Unit (CEU) credits earned upon completion.

Health Literacy Online Education Program
This online course highlights:

  • Background on health literacy and its importance.
  • Oral communication techniques you can apply today for more effective patient-provider communication.
  • Learn about and apply the "Teach-Back" technique.
  • Limited English Proficiency (LEP) and cultural sensitivity.
  • "Before and after" videos on patient provider interactions.
  • Guidelines for writing using plain language.
  • What is readability and how is it measured?
  • "Before and after" written examples.

This comprehensive resource is available to North Shore-LIJ employees who are interested in developing their cultural knowledge. The information provided should not be used in a stereotypical manner. It is intended to provide you with information to help you anticipate your patients’ needs and guide your conversations. This resource provides accurate, up-to-date information on 47 cultural groups, which include the following topics:

  • Communication
  • Diet and nutrition
  • Family patterns, beliefs, religion and spirituality
  • Treatment protocols and ethno –pharmacological issues

Please visit CultureVision™ to access this resource directly.

Can We Talk?
Each month a different topic within the overall theme of effective communication, cultural competence and patient and family-centered care will be highlighted in an effort to establish consistent communication across the Health System.

For more information on any of the above programs, please email